As of 2015 the NYCAPS automated payroll system allows users to change health benefits, tax status and personal information online, anytime, from home or work. The employee self-service module allows users to log in for the first time using their seven-digit employee number and a temporary password.
An employee within the NYCAPS system is able to change personal information such as a physical address, phone number, name, gender or email address. They are also able to view date of birth, original hire date and military status.
Use the system to adjust health benefits due to life events such as birth, marriage or divorce. These updates occur during the open enrollment period for health insurance benefits once per year or when someone is a new hire. Change buy-out waiver status at these intervals, as well. The buy-out waiver gives employees an annual monetary incentive for waiving their employer-supplied health insurance when a non-city plan is available to them.
Changes made to tax status through NYCAPS take effect in two payroll periods, and the user does not need to submit a W-4. However, it is not possible to claim tax-exempt status or to claim more than 10 federal income tax allowances through the online system. Users are free to change their tax status as often as they want, but four or more changes triggers a review by human resources.