What are some tips for starting a concierge service?


Quick Answer

Tips for starting a concierge service include identifying a target market, considering start-up costs, factoring in income and pricing and setting out daily operations. A concierge service can be part time or full time and serve personal or corporate clients.

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Full Answer

Some employees especially in the manufacturing, banking and insurance industries work long hours and put in overtime leaving little time to attend to personal business. It is important to establish a niche such as catering only to corporate clients to help focus the concierge business efforts. There is a range of services that can be offered to clients including light housekeeping, pet-sitting, event planning, gift buying and running miscellaneous errands.

Starting a concierge business does not typically require a large financial investment because it is a service-based business. Basic requirements for starting the business my include a modern computer system with Internet access, a phone with multiple lines, contact management and accounting software, a voice mail or answering machine, a fax machine, and a pager. It is also crucial to open an account with a bank that caters to small business needs.

Billing for a concierge service can be done per hour or per service, on monthly retainer, or through a monthly membership fee. Charging clients for services requires research and taking into account personal ideas and preferences. Most concierge services, however, charge a membership fee.

Lastly, day-to-day operations for a concierge service can range widely making flexibility and ability to think fast essential requirements for the business. Some clients give notice for tasks, while many put in last-minute requests. Planning and structuring working hours helps to cater to clients timely.

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