Knowing the product or service, being friendly, saying thank you, being a good listener and asking for feedback are some tips for outstanding customer service. Excellent customer service can lead to life-long loyal customers who can refer the business to family, friends and colleagues.
To provide outstanding customer service, it is vital to know in detail what the business sells and how the products and services work. Also, it is important to know the frequently asked questions by customers and how to answer them effectively.
A customer service agent must be friendly. If the agent is in a face-to-face interaction, he should smile and greet the customer warmly. The same applies to telephone conversations. Customers should feel the friendliness of the agent from the voice.
Gratitude is important because it reminds the customers why they sought the products and services offered by the business. Thanking the customer after every transaction is one of the best ways to ensure outstanding customer service.
Being a good listener helps in knowing when the customers are happy or displeased. Listening involves hearing what the customer says. If a customer service agent is a poor listener, he can miss important information hinting the dissatisfaction of the customer with some of the products and services offered by the business.
Asking for feedback helps in learning more about the customers and their needs. The business can use questionnaires or surveys to ask for feedback. Alternatively, the business can ask for feedback when the customers are in the process of completing their orders.