Q:

What are some tips for handling workplace problems?

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Quick Answer

Some tips for handling conflicts or problems with other people in the workplace include talking directly with people, focusing on behaviors rather than personalities, listening carefully to the other person's side of the story, and keeping anger and emotions under control. Problems or conflicts can be viewed as opportunities for development and growth in the work environment when they are addressed and handled properly.

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Full Answer

Talking directly with people when conflicts or problems arise allows parties to air their grievances and propose solutions without building resentment or engaging in gossip. Parties in conflict should arrange a time to meet when they are unlikely to be interrupted and should approach the situation with goals that they want accomplished in the allotted time frame.

When dealing with interpersonal conflicts in the workplace, it is important to focus on problematic behaviors, rather than people's personalities. Problematic behaviors can be addressed with conflict resolution, but personalities cannot.

Listening carefully is essential to successful communication, including during times of conflict. Ask questions and rephrase the other person's points to ensure understanding.

Anger or other strong emotions can derail successful communication in the workplace. To solve conflicts, remain calm and collected and avoid using offensive language during interactions.

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