Tips for effective appointment scheduling include contacting customers and leads outside of business hours, using an established script to structure the conversation and sending confirmation e-mails and reminders for established appointments and meetings. Contacting leads and prospects multiple times using multimedia services is another way to become more effective with appointment scheduling.
Another tip for scheduling appointments is to take a more relaxed approach. Potential customers may lose interest in a sales meeting or appointment marketed too aggressively. Prospects also resist setting an appointment if they feel it is not in their best interests. Prioritizing customer service and satisfaction over increased sales may shift prospective customers away from a defensive mindset.
Listening to a lead instead of focusing too much on a script can also be beneficial. Picking up and responding to cues that customers and leads are sending out can help to build rapport. Learning how to handle objections can also lead to more effective appointment scheduling. Preparing and rehearsing rebuttals for the most common objections will ensure they are less likely to become obstacles. Scheduling a time to call back and continue a pitch rather than giving up on a prospect entirely may also increase appointment setting efficiency.