Things to look for when reviewing resumes of entry-level customer service job applicants, especially those without much experience, include volunteer work history involving communication with people and extracurricular activities. When considering experienced candidates, hiring managers should check previous employers and reasons for any job terminations. They should also look for telemarketing ability, data entry skills and other important customer service skills.
Telemarketing management, order entry, use of customer tracking system, customer retention and computer skills are key skills that hiring managers search for in customer service resumes. Excellent time management skills and the ability to evaluate situations properly are also crucial abilities. Customer service jobs also require good listening skills.
The best candidates for a customer service position have proper communication skills and favorable personality attributes, particularly solid English speaking and writing skills, friendliness, patience, and the ability to learn fast. Knowledge of cash registers and other point of sale technology is also essential.
During an interview with a potential candidate, a hiring manager should assess whether the applicant possesses the ability to deliver outstanding customer service. Good candidates demonstrate willingness to learn something new, the ability remain calm in difficult situations, and familiarity with the company and its products. Applicants should also provide clear examples on how to deal with difficult customers.