The terms and conditions for making Capital One auto loan payments include the set cut-off period, authorization of account owners who opted for a recurring payment method and the responsibility of customers to make necessary payments, according to Capital One 360. The terms also cover policies about fees and charges.
The cut-off period for incoming payments not enrolled in Online Bill Pay is at 4 p.m. Central Standard Time on business days, says Capital One 360. If account owners choose recurring payments, Capital One Auto Finance makes withdrawals from their designated checking or savings accounts. Through the company's online banking site, customers can make auto loan payments and access account balance or transaction information.
Customers are responsible for making appropriate payments to Capital One before the due date if their checking or savings accounts have insufficient funds or if their direct payments are unsuccessful, notes Capital One 360. Late payments result in late fees as stated in the contract.
Capital One does not charge enrollment or recurring usage fees for using the company's online banking services, as of 2015, according to Capital One 360. The firm may charge fees for certain use of the services, such as a returned check fee. Customers who want to know more about the company's services should contact the Capital One Auto Finance Customer Service by calling 1-800-946-0332 or by writing to the Customer Advocacy Team.