What Support Services Does Rinnai Offer?


Quick Answer

Gas appliance manufacturer Rinnai provides information on its products including manuals, warranties, recall notices and product registration as a part of its customer support system. Rinnai also supplies a dedicated customer service email address and telephone number in addition to the information posted on the company's website at Rinnai.us.

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Full Answer

All of the products produced by the company have corresponding manuals and associated literature available to customers online. Purchasers of the company's wares can register their products through the company's online registration platform. Rinnai customer support staff uses contact information shared in the registration process to inform customers of product updates.

Using the serial number located on a particular product, Rinnai customers can view the applicable warranty on the product. Rinnai also offers extended care plans on certain products. Information on any recalled parts or appliances is available through the Recall Information tab on the Rinnai website. A list of Rinnai dealerships is searchable by ZIP code.

A Japan-based company, Rinnai was founded in 1920 and produces an array of home and commercial heaters, furnaces, broilers and convectors. One of its most touted products is a tankless water heater. As of 2015, the company has 86 branches in 13 countries around the world.

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