The Better Business Bureau gives SunTrust Mortgage a rating of A-. The BBB has had approximately 280 complaints regarding SunTrust Mortgage loans within the last three years and 60 within the last year, as of 2015.
Most complaints registered with the BBB for SunTrust Mortgage generally involve problems with products or services and billing and collections issues. SunTrust Mortgage was under criminal investigation for treatment of homeowners requesting loan modifications under U.S. Department of the Treasury programs such as the Home Affordable Modification Program. The case was settled by consent order with SunTrust ordered to pay fines, establish homeowner protections and update mortgage servicing rules.