Subway University is not a traditional college but a mandatory online training program for Subway employees. Most of the training is intended for sandwich artists, who are the people making the subs, but the program includes training for every position in the company.
New Subway employees are given a login ID and password by their unit managers, and are then expected to complete the training on their own time at Partners.Subway.com. Topics covered include New Hire Orientation, Food, Cleaning and Maintenance, Equipment and Safety and Security. The programs requires 21.5 hours in all. Individual lessons range in length from five minutes to an hour. Management positions require additional hours of training, as much as 71 hours for an area director. After completion, the service remains available in case the employee ever needs a refresher course.
Most Subway locations have Training Units, which are computers that provide access to the website if a new hire cannot access it on his own. In some states, it is actually illegal to require outside training of new hires. Subway compensates for this by offering a raise to employees who use the training tool, sometimes requiring only that specific sections be completed, rather than the entire course.