Q:

How do you submit a complaint about a mortgage lender?

A:

Quick Answer

Submit a complaint about a mortgage lender online at ConsumerFinance.gov, the website of the Consumer Financial Protection Bureau. The CFPB handles complaints related to the mortgage application process, credit approvals or denials, loan explanations and payment issues.

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Full Answer

The website of the Consumer Financial Protection Bureau, ConsumerFinance.gov, walks consumers through the process of filing a complaint step by step. First, the consumer enters a typed description of what happened, chooses the appropriate category for the complaint and enters the loan type. Next, the consumer describes the desired outcome and enters his name and contact information. Finally, the consumer enters information about the company holding the mortgage and the loan number. A portal is also available on this screen for uploading documentation related to the complaint.

Once the complaint is submitted, the CFPB forwards the complaint to the mortgage company and allows 15 days for a response. Most claims are closed within 60 days, according the CFPB. The consumer receives a tracking number, enabling him to check the status of the claim at any time. The company's response is shared with the consumer, and the consumer provides feedback regarding the resolution. The CFPB compiles information regarding processed complaints and uses that information to better enforce regulations, write better legislation and report to Congress.

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