How Do Store Return Policies Generally Work?


Quick Answer

Most stores require returning an item a short time after it was originally purchased. Typically, the item must be in its original condition, and some stores require proof that the item was purchased at that store. Many stores have more lenient requirements for replacement items than for refunds or exchanges.

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Full Answer

While virtually all stores require that a returned item should be in its original condition, stores vary in respect to what level of condition they require. Some stores accept return items, provided they have not sustained damage. Other stores are quite strict and require that items have their original sales tags still attached. Nearly all stores require that items have their original packaging, and some stores will not accept a return if the packaging is opened. However, most stores will accept an open item if the customer proves it was faulty or broken when sold.

Many stores do not accept items that were sold at reduced prices during clearance sales. Usually stores let customers know if clearance items are eligible for returns during the sale event.

Many stores make temporary extensions to their return periods during certain times of the year. Because of the large number of items bought during the winter holidays, for example, most stores extend their usual return periods by as much as a month in response to the higher number of returns following the holiday season.

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