To start a non-emergency medical transportation business, research the market, meet start-up requirements, purchase equipment and hire staff. Ways to market a NEMT business include through business cards, yellow pages listings, business websites and word of mouth.
Begin by researching the market and make a list of hospitals, dialysis centers, adult day care centers, group homes and retirement homes. Contact the facilities to find out the services they require. Research the competition and find out their strength and weaknesses. Find a good location for the business based on demographics and compiled data.
Next, contact the local department of health and human services to find out the requirements for starting a NEMT business. This may include registering the business and obtaining a business license. Purchase one or two vehicles suited for non-emergency medical transportation. Ideal vehicles should accommodate ambulatory and wheelchair clients.
Purchase general liability insurance and workers compensation policies to cover clients and employees in the event of an accident. An auto policy is also recommended to cover traffic incidents such as theft or damage. Hire qualified office staff and drivers depending on state regulations and specific business requirements. Some states require drivers to get special training such as CPR certifications or defensive driving courses.
Lastly, determine payment options and set service hours. Factors to consider when setting fees and prices include the cost of staffing, fuel and vehicle maintenance.