What Should You Put on a Resume for a Call Center Job?

What Should You Put on a Resume for a Call Center Job?

When developing a resume for a call center job, include relevant work experience relating to customer service, communication skills, information verification, professionalism and ability to solve problems. Include all languages in which you are fluent or conversational.

Provide insight into your telephone etiquette and listening skills. Provide specific benchmark statistics, such as customer satisfaction percentages, call processing time turnover improvements, customer retention and average call volume.

Demonstrate a proven ability to maintain a log of notes and recall specific information. Outline hardware experience relating to relevant hardware, such as telephones, headsets, servers and switchboards. Indicate proficiency with use of relevant software programs and note your typing speed. Exude a positive manner throughout your resume and illustrate your ability to get along with everybody.