Q:

When should patients contact Kaiser for information about medical claims?

A:

Quick Answer

Patients can contact Kaiser Permanente anytime they have a question or concern regarding their medical claims, insurance benefit questions or non-urgent medical concerns, notes the company. Kaiser Permanente representatives are available to help patients better understand their plan benefits and assist with the resolution of any claims-related discrepancies and disputes.

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Full Answer

Kaiser Permanente offers a variety of ways for patients to connect and submit inquiries. Patients can refer to the company's website to locate their specific Member Services department. Contact telephone numbers and hours of operation for the call centers are also available online. Mailing addresses are available for any written concerns or claims submissions.

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