To complete and submit a Denny's Listens guest satisfaction survey, customers visit DennysListens.com, and select a language before entering the survey code written on their receipts and clicking Next to proceed to the survey. They then check boxes to rate their levels of satisfaction in response to a number of questions about their most recent visit to a Denny's diner before submitting the completed answers online. As of 2015, the survey is not accessible from the Dennys.com homepage.
The Denny's Listens survey includes questions about Denny's services and products, such as the cleanliness of restrooms, the temperature of food and coffee, the speed of coffee refills, and the attentiveness of serving staff. The choice of ratings for each question ranges from Highly Satisfied to Highly Dissatisfied, and the survey also provides a section to add more detailed written responses.
When customers finish the Denny's Listens survey, the site offers them validation codes to redeem the offer on their receipts the next time they visit Denny's. The company only allows each household to complete one survey every 30 days.
Denny's is a full-service diner. It offers a range of meals, including breakfast items, burgers and sandwiches, across North America and throughout the world.