YMAX's signature product was the magicJack, a device that enabled customers to send and receive phone calls through a computer and Internet connection rather than a traditional phone line. The company merged with the Israeli company VocalTec in 2010, adding Voice over IP technology, including softphones, to its established magicJack product. As of 2015, the combined company uses the name VocalTec and offers a range of VOIP services, including the updated magicJackGO and magicJackEXPRESS.
MagicJack customers purchase the unit and access to the company's servers during a particular time frame for a one-time cost. Once plugged into a computer, the unit begins acting like a phone line, allowing customers to send and receive phone calls without paying a monthly phone bill. The unit's features are similar to traditional landlines, including unlimited calling to the United States, Canada, Puerto Rico and the U.S. Virgin Islands and free voice mail, call forwarding, call waiting and Caller ID services. Additional years of access cost around $35 each, with prepaid credits required for international calling and some other premium features. Calls between magicJack devices are always free.
MagicJack purchases also include a free companion smartphone app called the magicApp. This product reroutes home phone calls to the mobile device, ensuring the customer receives all of his calls. Calls taken through the app don't use any mobile minutes or even require a cellular carrier. The service also includes a free conference call number for group calling. Wi-Fi or 4G data is recommended for optimal performance.