The New Mexico Gas Company provides natural gas service to over 500,000 customers in New Mexico as well as a variety of energy-efficiency and cost-reduction programs, pipeline safety planning and public awareness campaigns, and assistance to low-income New Mexico residents. The company's customer service call center serves customers through extended weekday hours, and its emergency response service is available 24 hours a day, seven days a week, as of 2015. The company provides in-person customer service at 22 walk-in offices.
An online energy audit tool is one of the energy-efficiency programs from New Mexico Gas Company. After completing an online survey, the customer receives a home energy profile and action plan for saving energy and reducing costs. The company also provides residential customers with free low-flow shower head kits and cash rebates when they install additional R-19 insulation, energy star-certified tankless water heaters and high efficiency gas furnaces.
The New Mexico Gas Company maintains 12,000 miles of natural gas pipeline and coordinates with state and local governments, emergency responders and construction companies on transmission pipeline safety issues. It provides information to the public regarding the location of its pipelines and related emergency procedures. The company website, at Nmgco.com, links customers with emergency response plans and information about pipeline damage prevention programs, rights of way and easements, and pipeline integrity management.
The New Mexico Gas Company provides funding to the New Mexico Mortgage Finance Authority's low-income weatherization program. It also helps low-income customers access the low-income energy assistance program coordinated through New Mexico's Department of Human Services.