What Are Some Services Offered by IHG Merlin?


Quick Answer

The International Hotel Group's Merlin intranet system provides a single, global interface allowing IHG employees at all IHG-brand hotels to access certain IHG information systems. Employees, known as "colleagues" within the company, use this system to access business intelligence and employee resources.

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Full Answer

A team of more than 200 IHG employees developed Merlin to allow hotels to access up-to-the-minute information on each other's business performances. Owners and general managers can compare key metrics among all IHG hotels for use in business decision making. Employees working in human resources have access to information about employees at each IHG hotel around the world. Employees at IHG corporate have timely access to information compiled from the various IHG hotel brands.

The Merlin system features a large library of resources for employees, including information about training opportunities and job openings. Employees can use Merlin to access internal IHG universities, such as the IHG Agent University for booking agents, to learn about course offerings, access study materials and complete courses. Registered Merlin users can access information from internal work terminals via the Internet and with smartphone apps. Employees can use the Merlin system to access IHG's Friends and Family program, which allows employees to book hotel stays at discounted rates.

IHG is an international consortium of hotels brands. Its brands include international chains such as Intercontinental Hotels and Resorts, Crowne Plaza, Holiday Inn, Staybridge Suites and Candlewood Suites.

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