As of 2016, CPL Retail Energy provides residential and business electricity services to customers, home protection through the Home Comfort Collection, and HVAC repairs and maintenance services. The company website also provides an online Learning Center. Texas is the company's main area of operation.
As of 2016, residential services include the Price Protection Plan 24, Liberty Plan and Price Protection Plan 12. Customers can view and order the plans on the CPL Retail Energy website, and the website also provides current unit rates. There is also a phone number for customers to sign up. Plan categories include fixed, monthly and prepaid. Special plans are also available for businesses.
Home protection includes the Home Comfort Collection, which provides protection for customer home systems. The company's HVAC repair and maintenance services promise a one-hour guarantee. The CPL Retail Energy mobile app enables customers to view their electricity usage, pay their bills online and schedule regular payments.
The online Learning Center includes information about deregulation in Texas, home buyer information and hurricane preparation. Additional resource categories include Laundry and Hot Water, Cooling, Lighting and Cooking, Refrigerator and Freezer. The company website provides a customer support page for customers with questions about their services or accounts.