Ally Bank is an online-only financial institution, so it doesn't offer physical branch locations. Instead, customers access their accounts and a wide range of services through the bank's website, Ally.com, as well as its mobile apps. These tools let customers deposit checks, send payments to businesses or individuals, check account balances and transfer money between accounts.Continue Reading
The distinguishing feature of Ally Bank is that it forgoes physical branches to reduce the cost of opening and maintaining accounts for customers and to offer higher interest rates on balances. The bank offers phone support to explain charges on an account, process fee disputes, issue replacement cards or close an account. Customers can also complete the majority of these actions and many others through the bank's system of self-service tools.
When a customer opens an account with Ally Bank, she must also create an account to access the online banking system. This system lets her review the balances and statements for all her accounts, including checking and savings accounts, and to review auto loans or CDs. The customer can make payments to other account holders or third parties through the online system's bill payment and money transfer features and deposit a check by taking a picture of it with a smartphone. The apps offer ATM locator tools to find participating terminals for cash deposits and withdrawals.Learn more about Banks