Q:

What services does the IRS offer over the telephone?

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Quick Answer

Services the IRS offers over the telephone include ordering current year tax forms and getting answers to tax questions, explains the Internal Revenue Service website. Taxpayers may also listen to prerecorded answers to commonly asked tax-related questions.

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Full Answer

Taxpayers who wish to order current and prior year tax forms can call 800-829-3676. Taxpayers who wish to have tax-related questions answered may call 800-829-1040 for individual tax issues or 800-829-4933 for business-related tax issues. TTY/TDD users should call 800-829-4059 for questions or to order tax forms and publications, states IRS.gov.

Taxpayers who wish to listen to information with very little waiting time can call the TeleTax number at 800-829-4477 to hear pre-recorded messages in either English or Spanish. The topics covered at this number include a number of tax topics as well as the ability to check on the status of a refund, notes IRS.gov.

The IRS offers a taxpayer advocate service, which is an independent organization within the IRS whose employees assist taxpayers experiencing some type of economic hardship. Taxpayers who believe they are eligible for this program can call them at the case intake line at 877–777–4778 or TTY/TTD 1-800-829-4059, explains IRS.gov.

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