FirstMerit Bank offers personal, commercial and business banking, and private banking that includes wealth management. As of July 2015, the bank has 384 locations and 412 automated-teller machines in Ohio, Michigan, Wisconsin, Illinois and Pennsylvania.
In personal banking, FirstMerit has checking accounts, debit and credit cards, savings accounts and certificates of deposit. The bank also has pre-paid, reloadable cards; mobile, text banking and online banking; and mortgages and home-equity loans. The bank offers auto and personal loans, brokerage, insurance and advisory services.
In business banking, FirstMerit Bank offers savings and checking, credit cards, fixed-rate term loans and lines of credit. The bank also provides commercial real estate loans, Small Business Administration and government loans, and equipment finance and leasing. Business banking includes payroll services, retirement planning for customers' employees, merchant services and treasury management.
In the area of commercial banking, FirstMerit offers treasury management services of collections and receivables, payments and disbursements, fraud prevention, and commercial card and purchasing management. As with business banking, commercial banking services include fixed-rate terms loans, lines of credit, real estate loans and business payroll services. It also offers long-term health-care financing, asset-based lending, loan syndications, government banking and merchant services.
FirstMerit's phone lines operate Monday to Friday from 7 a.m. to 10 p.m. Eastern time and from 8 a.m. to 5 p.m. Saturdays except on holidays.