Convergys is a customer and information management corporation that provides services such as phone-based customer service and technical support, telemarketing services, revenue management and business-to-business sales. The company is responsible for providing outsourcing services for companies that want to pass their customer service responsibilities off to a third party. Convergys has locations in countries across the globe and provides customer service and other phone-based support services in more than 45 languages, according to the company's LinkedIn profile.Continue Reading
In addition to customer support, Convergys also engages in other customer-facing activities, including collections for delinquent accounts, relationship management and call center services for other businesses. Not all of Convergys' services are focused on customer interaction, however. Convergys also offers analytics services to help companies understand 'where breakdowns occur in cross-channel delivery,' as stated on the company's website. This helps Convergys' business clients understand how to run their operations in a more efficient and profitable manner. Other business-facing services include back office management, which helps businesses spend less time on administrative and other back office tasks.
Convergys is considered a leader in the business process offshore industry and has merged with a variety of international outsourcing operations. The company operates international locations in countries such as the United States, Canada, China, India, Brazil, Indonesia and Egypt.Learn more about Customer Service