Convergent offers several third-party collections services, such as early-stage collections, primary collections, secondary placements, tertiary placements and a program that targets customers freshly able to pay old debts, according to the company website. The company also obtains collections for non-performing judgments.
Convergent's Early Out program focuses on early-stage delinquent accounts by using a mix of live agent contacts, collection letters and automated calls, reports the company. The Primary Collections program is offered to companies that require a primary agency to recover their receivables. Convergent also takes over duties for secondary placement accounts, or accounts that have been worked unsuccessfully by another collection agency. When a company fails to collect after placing its accounts with two different agencies, Convergent handles the remaining value under its tertiary placements program.