Q:

What services does Consumers Energy offer?

A:

Quick Answer

Consumers Energy provides electrical service for both businesses and homes, according to the company website. The organization also provides natural gas service to 6.6 million of the 10 million residents in Michigan and does business in all 68 counties in Michigan's Lower Peninsula as of 2015.

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Full Answer

Consumers Energy plans to invest more than $6 billion in Michigan by 2020, according to ConsumersEnergy.com. The investments are intended to improve the services the company provides to customers, expand Michigan's economy and tax base and create jobs.

ConsumersEnergy.com lets customers manage their service accounts online through its eServices link under the "Your Home" tab. This includes making payments on bills, reporting outages and getting information on assistance with paying bills. Customers can start, stop and transfer service and check the status of work orders.

Customers can also access contact information on the site, including email and phone numbers for calling customer service. A "Frequently Asked Questions" link provides answers about payments, safety issues such as what consumers should do if they smell gas and information on stopping, starting and transferring service. The link also provides information on how to sign up for an online account as well as how to check the status of a power outage.

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