Some of the services and amenities at CITGO gas stations are the sale of retail gasoline, automotive fluids, lubricants and oils; a convenience store or mini mart; customer restrooms; and air pumps for tires. Because CITGO gas stations are franchises and are independently owned and operated, their gas prices, the services offered and their levels of service may vary between locations. Customer complaints are addressed at the ownership level.
As of October 2015, CITGO has more than 6,000 retail locations across the United States, employing about 46,000 people. CITGO operates three petroleum refineries in Lemont, Illinois; Corpus Christi, Texas; and Lake Charles, Louisiana; as well as three lubricant-blending plants in Oklahoma City, Oklahoma; Cicero, Illinois; and Atlanta, Georgia. It runs about 50 terminal storage facilities.
CITGO and its retailers are active in philanthropic activities and charities. It claims to be the biggest corporate donor of the Muscular Dystrophy Association and contributes to the United Way, The American Cancer Society, local food pantries and libraries. The company has a policy of participating in state disaster relief and preparedness by ensuring that emergency responders and government vehicles have access to fuel at all times. It also provides its retailers with generators so that fuel can be pumped to customers in the event of a power outage.
Headquartered in Houston, Texas, CITGO Petroleum Corporation refines, transports and markets transport fuels, petrochemicals, lubricants and other industrial products. Founded in 1910 as Cities Service, the company spun off its refining, marketing and petroleum retail business as CITGO in 1965. In 1990, PDV America acquired from Southland Corporation, which owned the 7-Eleven chain of convenience stores at the time.