Q:

What services does Charter One bank offer online?

A:

Quick Answer

Charter One Bank, now known as Citizens Bank, offers online bill payment, mobile alerts and the ability to request copies of bank statements. Customers can sign up for online banking through Citizens Bank official website.

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Full Answer

To sign up for online banking, customers need to supply their 16-digit Citizens Bank Debit/ATM card and their PINs. Customers also need their account numbers and the last for digits of their Social Security numbers. If a customer does not have a Citizen Bank ATM or Debit Card, they can call the customer service number at 877-229-6428.

The transactions customers can perform online include the ability to place a stop payment on checks, send customer service requests by way of email, view images of cleared checks, and access account statements for loan, savings or checking accounts.

Customers with a personal account have access to their loans, lines of credit, credit cards, mortgages and deposit accounts. Business customers have access to their deposit accounts, overdraft lines of credit and some loans and lines of credit. Business customers may request that other personal or business accounts be linked to their online profile. Customers can also access certain notices such as electronic funds transfer notices, overdraft/insufficient funds notices and CD maturity notices.

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