Q:

What are services are available through the Iron Mountain Connect Portal?

A:

Quick Answer

The Iron Mountain Connect Portal allows customers to manage aspects of the program in relation to services such as document shredding, establishing a method for ensuring physical files undergo conversion into digital documents, and accessing specific documents already in the system. It also allows managers to create additional accounts for employees, request physical or digital copies of files and view reports on program utilization.

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Full Answer

Iron Mountain Connect is a document management program that enables businesses to reduce the need for maintaining physical copies of records, contracts and other important files on site, instead creating digital versions of the files and securely destroying the original copies. The Iron Mountain Connect Portal is the online access point for customers participating in the program and allows for full transparency into the usage of the system and the different actions available. The administrative account holder for the company can use the portal to create multiple user accounts for other employees, who have different privileges for accessing files, allowing for self-service use.

Users can also log into the portal to make requests for documents, either pulling up a digital copy of a file on the computer or asking Iron Mountain to send a physical copy to the company. It is also possible to manage document shredding with the portal, which includes viewing pending destruction orders and locating details about past actions. Customers can also use the portal to understand the current state of the company's document storage and retention program overall.

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