Stream Energy is a retail energy company that sells electricity and natural gas service to both residential and commercial customers. It also offers a suite of protective services to customers that includes identity theft protection, credit monitoring, data backup and technical support.
Stream Energy's retail electricity includes renewable energy options. This electricity is produced by solar, wind and geothermal power. These clean energy options are sold separately from its regular electricity offerings.
Stream Energy's Identity Protection service provides personal data monitoring, identity theft insurance and alerts for social security use and changes of address. The service also provides lost wallet assistance, identity restoration services and BitDefender's Internet security software. The identity theft insurance has no deductible, and the lost wallet assistance is available 24 hours a day.
The company's credit monitoring service provides access to a customer's credit history and credit score. It also offers real-time alerts, monthly credit score updates and financial planning tools. These tools include a credit score simulator and discounts on on-demand credit reports.
Stream Energy's Tech Support service offers unlimited technical support through both the phone and the Internet. This support is available 24 hours a day and seven days a week. The package includes Internet security software from BitDefender, 100 gigabytes of online backup, online self-help resources and discounts on in-person technical support services.