The primary service available at Con Edison Customer Service Walk-In Centers is the ability to pay an outstanding balance on a Con Edison power bill, with some locations only accepting exact payments. The centers may also have the ability to review a customer's bill to explain the reasons for certain charges, make changes to accounts and resolve other service issues, depending on the nature of the issue, as of 2015.
Con Edison operates five Customer Service Walk-In Centers across New York City, New York, in the boroughs of Queens, Bronx, Manhattan, Brooklyn and Staten Island. Each center has its own hours of operation and service capabilities, with specific details available on the company's website, ConEd.com. When a customer visits one of the centers, she can speak to a billing representative to make payments on her account. She may need to provide a copy of her bill or her account number in order for the agent to access her information.
If the customer has another issue with her bill, the customer service agent may be able to review her account to explain the reasons for charges, such as the different state and federal energy taxes or a fee for maintenance. Some locations may also process requests to cancel service at a location or establish new service, as well as document service issues such as fallen power lines or inconsistent energy flow.