Q:

What services does Aqua Pennsylvania offer?

A:

Quick Answer

Aqua Pennsylvania maintains approximately 420,000 drinking water connections throughout Pennsylvania, as of 2015. The company sources drinking water from a number of creeks, rivers and wells throughout the state and maintains water infrastructure throughout its service area, including water main pipes and wastewater treatment facilities.

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Full Answer

As of 2015, Aqua Pennsylvania provides water service to residents of 30 Pennsylvania counties. This business operates under four regional divisions, such as the Southeastern Division, which serves areas in Bucks, Berks, Chester, Delaware and Montgomery Counties. Aqua Pennsylvania ensures compliance with the regulations of two government agencies: the Pennsylvania Department of Environmental Protection and the Pennsylvania Public Utility Commission.

Customers who want to view reports about water quality in their area can access this information through an online form near the bottom of the Aqua Pennsylvania website. WaterSmart e-billing, an electronic billing service, allows customers to view and pay their water bills online and avoid postage charges. Another electronic service, WaterSmart Alerts, lets customers sign up for notifications regarding emergencies or maintenance issues with the water system. Users can choose to receive these alerts through emails, phone calls or text messages.

Aqua Pennsylvania also offers customer service over the phone. As of 2015, customers can dial 877-987-2782 to deal with issues regarding water accounts, such as the billing or account setup process.

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