Dallas, Texas-based American Debt Mediators, LLC provides debt relief services, according to the Better Business Bureau. American Debt Mediators began doing business in October 2012. Since January 2013, the BBB has received about 146 complaints from consumers about American Debt Mediators, most of which involve advertising and sales issues, problems with its services, and billing and collection issues. As of 2015, the BBB has assigned the company an F rating. AmericanDebtMediators.com is under construction, according to the company's website.
Consumers complain to the BBB about American Debt Mediators' practice of making unsolicited calls to individuals at home regarding bill collections unrelated to the consumers, explains the BBB. A consumer that American Debt Mediators contacted in December 2013 complained to the BBB in October 2015, saying the company offered to lower the consumer's outstanding debt by negotiating reduced payoff amounts. The complaint stated that over a 21-month period, the debt relief company withdrew approximately $6,000 in fees from the consumer's bank account, held more than $16,000 of the consumer's money in a separate account, but failed to perform the services it promised. After the consumer filed the BBB complaint, American Debt Mediators returned most of the funds to the consumer, but kept about $3,000 in fees.
In about 15 instances of problems with American Debt Mediators that consumers reported to the BBB, the debt relief company responded but did not make a good faith effort to resolve the consumers' complaints, notes the BBB.