A sample return policy provides a number of elements for a retailer to consider offering to its customers in the event that they want to return a purchase. Some of these elements include a time period during which a return is honored and what kind of return options the store provides. Sometimes a return policy is called "terms and conditions."Continue Reading
Most return policies include a time period during which the customer can return their item. Many retailers give customers a 30-, 60- or 90-day period. Sometimes the time period varies depending on the type of refund that the retailer offers. Some offer full refunds for 30 days and store credit for six months, while others only offer store credit. Store credit allows the customer to exchange their item for another or to buy something else with the money they spent on the original item.
For e-commerce retailers, another element to address in a return policy is who pays for the return shipping on the item the customer wants to return. The shipping section also usually addresses details such as where the customer can download a shipping label, the condition of the returned product that the retailer is willing to accept, and average turn-around time for the credit or refund to be processed.Learn more about Customer Service
The return policy of Overstock requires consumers to return eligible products in new, unused condition within 30 days of receipt. The Overstock returns policy statement specifies the return procedures, refund guidelines, non-refundable product listings and exceptions. Special instructions explain large item returns, including televisions larger than 50 inches, and mattresses.Full Answer >
Purchasing Power is a specialized online retailer of consumer goods that it is offering through an employee purchase program for Fortune 500 employees, federal government and military employees, and health care workers in the United States. Payments for the items purchased from Purchasing Power are automatically deducted from the employee's paycheck or bank account, notes the company's website.Full Answer >
To return an online purchase, visit the website where you bought the item, review the company's terms and conditions regarding returns, and contact a customer service representative to seek help with the return process, if needed. Check if it's possible to print a return shipping label from the site. Send a message directly to the seller when returning a product bought from a third-party website, such as Amazon or eBay.Full Answer >
Cox Solution Stores allow customers to make payments for outstanding bills, pick up and return equipment rentals, and preview new features and tools for residential and business services. The stores also allow customers to speak with representatives about various aspects of service, including discussing billing details or signing up for new contracts.Full Answer >