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What is a sample customer service charter?

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Quick Answer

The Altradius customer service charter is a typical charter which clearly lays out the responsibilities the company pledges to uphold in its interactions with clients. It functions as a primer for employees learning how to offer customer service and handle clients with respect and dignity, as stated by Altradius.

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Full Answer

A typical customer service charter establishes how employees interact with customers in one-on-one communications. It should provide boundaries and suggestions for maintaining politeness and good conduct even in stressful scenarios.

These charters also show employees whom they should turn to when they need administrative support. Clear chains of command are vital to maintaining a good customer service apparatus, as stated by Altradius.

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