Viewing and paying a bill online has identity theft risks, but the crime occurs more frequently offline than online. If the user takes precautions to minimize identity theft risks, online billing is safer than other billing options.
Precautions to take when using online billing include setting up antivirus software, only visiting the bill issuer's official website, and never sending personal information via email. The customer should only use a private, trusted computer to view an online bill, because criminals can install monitoring programs on public computers. He should also only use a private network, as public networks have security risks.
One major benefit online billing has over paper billing is the lack of documents. Lost or stolen documents are a common cause of identity theft. Online billing prevents this risk.