Twenty-four-hour laundries are best located in well-lit areas with plenty of traffic. It is also wise to locate laundries near apartment buildings and not too close to competitors. Laundry customers expect adequate parking so they don't have to carry heavy loads far.
Cleanliness is a key to success and attendants should vigilantly clean floors, restrooms, machines and walkways. Pricing should remain competitive and comparable with other area laundries. Excellent customer service is essential for the health of any 24-hour laundry. In attended laundries, attendants must treat customers with unflagging courtesy and respect. Greeting customers and helping them carry loads can pay off in terms of customer satisfaction and loyalty. In an unattended laundry, good customer service entails making it easy for customers to contact management to resolve problems.
In any 24-hour laundry, out-of-order signs send the wrong message. It is important to repair machines promptly, however small the problems are. If not dealt with immediately, small mechanical issues can lead to larger headaches.
Twenty-four-hour laundries can differentiate themselves by offering larger selections of features and services. Versatile laundries may offer wash-and-fold services or laundry pick-up and delivery. Online machine reservations are increasingly popular with laundry customers, as are Wi-Fi connections and more comfortable laundry seating.