What Is the Role of a Personal Banker?

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A personal banker is employed in a bank or another financial institution and helps customers manage their money and find appropriate solutions for their financial needs. Personal bankers must have a strong working knowledge of the types of services that their financial institution offers and be able to share this information with clients to accommodate their economic desires.

Personal bankers spend the majority of their time working with banking software, speaking to customers both in person and over the phone, troubleshooting customer issues, explaining products and services and assisting customers with other banking needs. They may assist customers in a variety of financial areas, including opening savings or checking accounts, retirement planning, loans or investing. Personal bankers must have excellent customer service skills and the ability to gain and maintain their customers' trust.

Many personal bankers begin their careers as tellers at a financial institution, which gives them an introduction to the field of banking. Sales experience is also helpful but not always required. In most financial institutions, a high school diploma or GED is required to become a personal banker, but a degree in business, finance or a related field is preferable and often ensures faster career advancement.