The role of network support companies is to assist businesses of all sizes with IT infrastructure needs. This includes providing back-end hardware management that ensures server uptime, rolling out new programs and updates as needed, providing help-desk assistance for managed programs and networks, and helping business owners make informed IT purchasing decisions.
Businesses enter contracts with network support companies to ensure that their websites, retail infrastructure, online purchasing and other IT concerns continue to function at peak efficiency. Network support companies may oversee data transmission on servers owned or rented by their clients, or they may offer access to and managed care for their own servers and equipment. Many network support companies assist with preventing and addressing unexpected downtimes, and they may have contracts that require a specific amount of uptime during a specified timeframe.
Network support companies also handle progressive rollout of programs and services across enterprises, making it easier to upgrade to the latest version of a key piece of software or integrate proprietary software into the existing network setup. Many services provide both on-call and ticket-based assistance for problems of varying severity. Support companies may also serve in the role of consultant, helping business owners and clients make informed decisions regarding the purchase of new equipment or upgrade of existing systems.