Ripoff Report reviews are customer comments and ratings left by consumers of various businesses, stores and service providers, according to Ripoff Report. The website allows anyone to create an account and write a review of a local business or service. Businesses can also log in and write a rebuttal or reach out to dissatisfied consumers who posted reviews.
Ripoff Report claims that reviews are never removed. However, the site does offer the free rebuttal service and a paid VIP arbitration service to verify the claims made in the review. If the review is false, a statement notifying readers that the review contains false claims is added to the review, according to Ripoff Report.
The website has been controversial. Some business owners claim that reviewers use Ripoff Report to write very negative reviews in an attempt to destroy their business, as stated by Siouxland Matters.