Are reviews for Travelers Insurance generally favorable?


Quick Answer

User reviews of Travelers Homeowners Insurance on the ConsumerAffairs website are generally unfavorable as of 2015, with an overall satisfaction rating of one star out of a possible five stars. The rating is based on 110 reviews. Travelers Auto Insurance program has a similar rating, with one star.

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Full Answer

Reviewers on ConsumerAffairs report issues with the homeowners insurance policies as being a failure to acknowledge and pay claims, poor communication, and excessive waits for claim reviews and processing, as noted on the ConsumerAffairs website. Auto insurance policy holders with Travelers complain of insurance polices being dropped after a single moving violation, rates skyrocketing after a claim, failure to pay claims by injured parties, and poor customer service.

The Better Business Bureau reports 362 complaints against Travelers Insurance closed within the three years prior to October 2015. The BBB still gives Travelers an A+ rating, based on factors such as resolutions of consumer complaints and length of time the business has been operating, explains the BBB.

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