The Ronald Reagan UCLA Medical Center in Westwood gets a 2.5 star rating and mixed reviews on Yelp, as of November 2015. While some reviewers write positively about compassionate hospital employees and a very clean and organized appearance, others talk about patients' negative experiences and problems such as billing issues, hospital personnel documenting chief complaints improperly and long wait times.Continue Reading
One review on Yelp details waiting in the emergency room for a full 24 hours before receiving a diagnosis of a burst appendix and peritonitis. The review talks about the patient seeing several different doctors and receiving multiple tests, before going hours without any further contact with hospital personnel.
At the other end of the spectrum, one reviewer praises the hospital after having her first surgery there. The review talks about how well she was cared for. She mentions things such as well-educated nurses, consistent check-ins from doctors, and the spacious, comfortable rooms.
One mixed three-star review discusses varying experiences, both positive and negative, from one visit to the next. The reviewer describes very good experiences with specialists who were calm, friendly and patient, and then shares contrasting experiences in which nurses or other medical personnel were rude and impatient. She also talks about the billing department sending multiple letters demanding payment, although her insurance company was responsible for the entirety of the medical costs.Learn more about Customer Service