Reviews for Paymentsense on Trustpilot are mostly favorable with users saying that customer service is polite and professional, set up is easy and representatives are helpful throughout the application process. Less favorable reviews point out hidden costs, representatives who are dishonest and misrepresent the terms of service, and poor, nonresponsive customer service.
Paymentsense, a payment processing service that caters to small- and medium-sized businesses, offers a three-day set up, 24-hour support and a 40 percent savings as of 2015, according to the company's website. One satisfied reviewer on Trustpilot supports these claims, saying that he received his payment processing terminal within three days of contacting the company, with professional support and constant communication throughout the process. A negative reviewer shares the opposite opinion, stating that upon receiving a free-upgrade offer, the agent tried to unknowingly tie him into a five-year contract, and was rude and aggressive over the phone.
As of 2015, Paymentsense rates as slightly above average as a merchant services provider, according to a professional review on CardPaymentOptions.com. Paymentsense scores a B overall and in the individual categories of sales and marketing, costs and contracts, and complaints and service. The reviewer states that although Paymentsense does not promote deceptive rate quotes, it does not disclose all important terms.