As of 2015, reviews about Ignite – Stream Energy are mainly negative and say Stream Energy customer service is highly inadequate. The Customer service is ranked at 524 out of 858 companies, according to a CustomerServiceScoreboard.com ranking. Customers list complaints, including billing issues, unexplained rate changes and online account malfunctions.
Stream Energy is an energy provider based out of Dallas, Texas. The company sells energy by multilevel marketing. They promise big pay outs to bring employees in, however, most sales associates don’t make enough money to live on and many also lose their full investments. As of 2014, Stream Energy and its branch Ignite face class-action lawsuits for possibly conducting a pyramid scheme in breach of federal racketeering laws.