What Do Reviews Say About Homesite Insurance?


Quick Answer

Customer reviews for Homesite Group insurance on Yelp.com and the Better Business Bureau website are overwhelmingly negative, stating the company cancels policies without notification, significantly raises annual premiums after paying claims and has unresponsive customer service. In 2015, one out of 16 Yelp reviews gave the company five out of five stars, noting that the company was professional, helpful and quick with repairs on a basement flood claim. The other 15 reviewers rated the company one out of five stars.

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Full Answer

One negative reviewer on Yelp.com notes there is poor communication within the company and writes that if one emails customer support and follows with a phone call, the representatives have no record of the email and no way to find this information. Another unhappy reviewer states that despite emailing and calling many times, the company closed her claim due to having no contact. After reopening the claim, the agent was difficult, rude and condescending.

Homesite scores an A+ with the Better Business Bureau, or BBB, based on length of time in business, complaint volume and complaint resolution through the BBB. This rating does not factor in customer reviews left on the site, where 22 of 23 reviewers claim a negative experience. One negative reviewer states that the company is difficult to work with, making constant information requests for a claim, and despite her having complied with all requests, the company terminated the contract without providing the policyholder any notice. The one positive review notes that even though she experienced a long and taxing claims process, the company’s representatives were professional and patient throughout.

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