A professional review for Globe Life Insurance on Expert Insurance Reviews and user reviews on the Better Business Bureau tend to be negative, where Expert Insurance Reviews notes that customers complain that the company does not pay death benefits, has poor customer service and has several billing issues. In 2015, the company’s overall rating on the site was just over two out of five stars, with the company receiving low ratings for premium pricing, claims processing and customer feedback.
Expert Insurance Reviews states that premium prices on Globe Life products are high, where a $100,000 term policy for a 30-year-old man in California quotes at $37.53 per month, while a 20-year term policy for a $1 million benefit averages $50 per month. The review points out that the company’s website provides no information on how to file a claim or the claims process, and for a company that has no agents and handles all business online and through the mail, this is a surprising fact. The review recommends that Globe Life may be good for those having a difficult time obtaining life insurance due to health reasons, but that healthy individuals should look elsewhere for a lower rate.
Globe Life receives an A+ with the Better Business Bureau, or BBB, based on duration of business operations, complaint volume, and complaint response and resolution. The company receives two reviews on the BBB. One reviewer complains that the company began charging a higher premium than the contract stated. The reviewer canceled her policy, but months later, the cancellation was not in effect and the company continued to charge her the premium. Both reviewers state that they would not recommend Globe Life Insurance.