Furniture, mattress and rug outlet The Dump received low marks for merchandise quality plus shipment and delivery issues. One customer complained about a sofa that was poorly and cheaply stitched using worn fabric. A sectional sofa with minimal usage began to fade after two days. Another customer complained about a bed frame that collapsed after a year. Other negative comments included problems with customer service and bait-and-switch tactics used by the sales staff.
Several customers gave high marks and praise to the store for a wide selection of items available for purchase, as well as The Dump's value pricing. One satisfied customer, whose purchase included a bedroom set and living room set, recommended The Dump to friends, all of whom are content with their purchases. Other positive feedback commended the store for offering high-end furniture without high-end pricing and for selling at great pieces. Another complimented the quality of merchandise but offered a negative review of the chain's customer service department.
The Dump quickly responded to all customer complaints and attempted to correct mistakes in a timely fashion, while also thanking customers for taking the time to leave feedback. The Dump operates 10 stores throughout the United States.Learn more about Corporations