The Dump Furniture Outlet, located in Oaks, Pennsylvania received a 2.5 star rating at Yelp.com. The rating is based on 38 reviews as of December 2015.
Furniture, mattress and rug outlet The Dump received low marks for merchandise quality plus shipment and delivery issues. One customer complained about a sofa that was poorly and cheaply stitched using worn fabric. A sectional sofa with minimal usage began to fade after two days. Another customer complained about a bed frame that collapsed after a year. Other negative comments included problems with customer service and bait-and-switch tactics used by the sales staff.
Several customers gave high marks and praise to the store for a wide selection of items available for purchase, as well as The Dump's value pricing. One satisfied customer, whose purchase included a bedroom set and living room set, recommended The Dump to friends, all of whom are content with their purchases. Other positive feedback commended the store for offering high-end furniture without high-end pricing and for selling at great pieces. Another complimented the quality of merchandise but offered a negative review of the chain's customer service department.
The Dump quickly responded to all customer complaints and attempted to correct mistakes in a timely fashion, while also thanking customers for taking the time to leave feedback. The Dump operates 10 stores throughout the United States.