What Do Reviews Say About Direct General Auto Insurance?


Quick Answer

A majority of the reviews for Direct General auto insurance on WalletHub.com are positive, but there are also negative reviews. Many customers were pleased with Direct General's low prices, online customer portal, and responsiveness to policy claims, while others complained about billing problems and unsatisfactory customer service. ValuePenguin.com rates the company positively for its acceptance of drivers with poor records, but rates it negatively for its availability in only 12 states and history of customer complaints.

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Full Answer

Reviews for Direct General by official industry rating services are mixed. The Better Business Bureau rates the company A+, factoring in the age of the business, ratio of complaints to business size, and responsiveness to complaints. There were 132 complaints filed with the BBB against Direct General from 2013 to 2016, mostly about service, according to the BBB.

The insurance rating firm A.M. Best graded Direct General with a financial strength rating of B in November 2014. A B rating means that a company's ability to meet its obligations to customers is "fair" and that its finances are vulnerable to adverse changes in the economy and underwriting standards, reports A.M. Best.

Direct General is headquartered in Nashville, Tennessee, and offers online insurance quotes and policy management tools at DirectGeneral.com.

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