Builders Surplus, located in Smyrna, Georgia, received a three-star review from users at Yelp.com. The rating was based on nine reviews, as of December 2015.
Builders Surplus scored high marks for the helpfulness of the store's employees and the intimate knowledge of the merchandise they sell. Other positive reviews from customers included the wide variety of bathroom and kitchen supplies, as well as wood flooring. Customers also gave the store positive feedback on the pricing of stock cabinets, whirlpool tubs and toilets. According to several customer comments, the chain offers mid-to-high-end fixtures without the high-end price. One customer praised the store's kitchen design department, calling it the best deal in town.
The store received low grades for product quality, customer service and organization and display of merchandise. One customer criticized the store's seemingly random placement of doors and windows outside the store. Another customer gave the store a poor review for hardwood flooring that developed grooves and dents after minimal wear and tear. The flooring did not come with a warranty, and the customer warned others to beware of what seems like a good deal from this location. Another customer complained that the store's prices were not much cheaper than other stores selling similar merchandise.
Builders Surplus did not respond to comments made by customers at Yelp.com. Builders Surplus operates three additional stores in Texas.