What do reviews say about American Home Shield?


Quick Answer

Reviews for American Home Shield, or AHS, on the Consumer Affairs website are mostly positive, noting that AHS is easy to work with, timely, professional, and replaces or fixes appliances quickly. Reviews for AHS on Yelp are mostly negative, with customers complaining about unprofessional service representatives, long waits for repairs, and that the company avoids repairs by saying the warranty does not cover the needed repairs.

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Full Answer

One reviewer from Consumer Affairs states that filing a claim with AHS is an easy process and that the AHS representatives are professional and timely. He explains that an on-site tech arrived to analyze the necessary repairs, the company ordered the needed part, and installed the part after it arrived. Another review states that the AHS representatives are courteous, considerate and professional, and repaired the broken water heater ahead of schedule.

One reviewer on Yelp notes that the on-site tech had difficulties speaking English, was not prepared to inspect the ducts in the attic and charged two service fees for a single visit. Another customer states that AHS needed six to 10 business days to obtain the parts for a washing machine repair and that this long wait time was a big inconvenience. One unhappy customer states that when her washing machine stopped working, AHS took 10 weeks to determine that the error code shown on the washing machine signified user error, and that the warranty does not cover user error.

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